How to Contact SHEIN - Wear Next. (2024)

Ever had a fashion hiccup with your latest shopping spree at SHEIN? Maybe a package went MIA, a size got mixed up, or you’re scratching your head about a dazzling sequined dress?

Let’s face it, with the excitement of online shopping, dealing with customer service can feel like solving a mystery, right? No worries, I’m here to unravel the SHEIN contact code.

So, your fresh SHEIN delivery arrives, but whoa! Instead of that dreamy floral maxi, you’re greeted by neon green socks with googly eyes (yeah, it happens). Or perhaps your size small top turned into an XXL tent. We’ve all been there, it’s a wild ride.

Contents hide

2 How do I report a problem with SHEIN?

3 Is there a SHEIN company in the UK?

4 Who is SHEIN’s customer?

5 Where is the SHEIN company located?

6 Who is SHEIN’s customer?

7 Where is the SHEIN company located?

8 How do I report a SHEIN package not delivered?

9 Does SHEIN send you an email?

10 How do I get a refund from SHEIN?

How to Contact SHEIN - Wear Next. (1)

Before you chuck your phone in frustration, hold up! SHEIN has a squad of customer service willing to help. But how can we easily contact them? Next, read about everything you need to know about SHEIN returns and also learn how to find the product code.

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How to contact SHEIN?

Skip the phone lines and emails, and contact SHEIN in three ways to get help: a 24/7 live chat on their website, an online ticketing system for complex issues, and Facebook Messenger for convenient messaging.

Remember, no phone calls or emails, and customer service operates weekdays from 9 AM to 5 PM PST. Got your order number or email address handy? You’re good to go!

How do I report a problem with SHEIN?

If you encounter an issue with Shein, there are various ways to report it. You can use the Live Chat option on their website or app for quick concerns related to orders, product details, or shipping. For more complex issues that need detailed explanations, you can utilize the online ticketing system available on their website.

While not the primary support channel, reaching out through Social Media via direct messages on Facebook, Twitter, or Instagram can sometimes be successful. Additionally, Resolver UK is a free platform that helps escalate complaints to Shein for a faster resolution.

Is there a SHEIN company in the UK?

No, Shein does not have a physical presence in the UK. They operate mostly online and ship from warehouses located in China and other countries. Their customer service for UK customers is based in China but accessible through the methods mentioned above.

How to Contact SHEIN - Wear Next. (2)

Who is SHEIN’s customer?

Shein’s target audience is broad, catering to fashion-conscious individuals seeking trendy and affordable clothing. This includes teenagers, young adults, and budget-minded shoppers. They offer a wide variety of styles for different occasions and demographics.

Where is the SHEIN company located?

Shein’s headquarters are in Guangzhou, China. They have extensive international operations but no physical stores or offices in the UK. Their online presence and global shipping network enable them to reach customers worldwide.

Who is SHEIN’s customer?

Shein’s diverse customer base includes trendy young adults seeking affordable, on-trend styles, budget-minded shoppers appreciating competitive prices and a wide selection, and social media-savvy individuals influenced by platforms like TikTok, Instagram, and YouTube, who embrace Shein’s virality and influencer collaborations.

Where is the SHEIN company located?

While Shein primarily operates online, its headquarters are in Guangzhou, China. They don’t have physical stores or offices in the UK but ship from global warehouses, including China.

How to Contact SHEIN - Wear Next. (3)

How do I report a SHEIN package not delivered?

If your Shein package is delayed, follow these steps: Check your order status online and confirm the shipping address. Contact Shein customer service through live chat, email, or the ticketing system, providing your order number and tracking information. Shein will investigate and offer solutions, such as a replacement or refund.

Does SHEIN send you an email?

Shein keeps you informed during the ordering process with various emails, including order confirmation, shipping details with tracking information, delivery updates, return confirmations, and refund notifications. Make sure to check your spam folder if you haven’t received important emails.

How do I get a refund from SHEIN?

To initiate a Shein refund, go to “My Orders,” select the relevant order, click “Return Item” for the desired item(s), state the reason, and submit the request. Choose your return method, pack the item securely following the instructions, and once processed, the refund will be issued within 14 business days to your original payment method. Remember, you have 45 days from the purchase date to return most items; refer to Shein’s return policy for detailed information.

How to Contact SHEIN - Wear Next. (2024)
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